I want to return my purchase! What should I do?
If you're not 100% satisfied with your purchase, you can return your items within 30 days of purchase for a full refund. (Returns must be unworn, in the condition you received them, and in the original packaging.) Some items come with an attached security tag, and goods returned without the original security tag or with a damaged tag may not qualify for a refund.

Make sure the merchandise is in the original packaging (e.g., shoe box) and place it in a shipping box. Attach the label on the sealed box, making sure to cover any old labels with the new one or simply remove them. A black marker can also be used to cover existing barcodes.

For the vast majority of returns, it takes approximately 5-10 business days for your package to reach the warehouse, for your return to be processed, added back into inventory, and for your refund to be completed. If the refund is issued to a credit card, it may take an additional 2-10 business days, depending on your credit card company, for the credit to be applied to your account.

Do you offer backorders?
No, we do not accept backorders. If an item is out of stock, our customer loyalty team will notify you as soon as possible and ask if you would like a replacement item. Out-of-stock orders will be canceled unless a replacement item is requested.

Do you adjust prices if an item goes on sale after my purchase?
If the price on our website drops within 10 days of your item's purchase, we will gladly refund you the difference in price. Simply contact our customer loyalty team via chat, phone, or email, and they will be happy to assist you.

Do you offer live chat support?
No, unfortunately, not at the moment.

How can I write a product review?
You can write a product review in just 4 easy steps:
On each product page, scroll down, and you will see the "Write a Review" button.

How do I unsubscribe from your mailing lists?
There is a quick and easy way to unsubscribe from our mailing list.

Send us an email, and one of our customer service representatives will unsubscribe your email address.

I tried to complete the purchase, and the item in my cart disappeared. What happened?
We apologize for the inconvenience of not being able to complete your order. The selection on our website is live and reflects the current inventory at that moment. Placing an item in your cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item, even if it is in your cart. If this happens, you will receive a message on the cart page informing you that the item is no longer available and that you should remove it from your cart.

Will the item I want be on sale soon?
Unfortunately, we do not know if an item will be on sale or if the price will be reduced until it actually happens.

Different colors within the same style may have different prices.

The item I want is out of stock. What should I do now?
We're sorry that the item you need is currently out of stock. Visit us daily to stay informed about the latest updates on our collections.

Payment Information
We accept international credit cards. Please note that the credit card must be issued by Visa, Mastercard, Discover, or American Express and must have the corresponding logo.
On the checkout page, there is a section for billing and shipping addresses. Please do the following:
For billing address:
Enter your street address in Address Line 1.
Enter your city, county, or province and postal code.
Enter your country for the city.
Enter the state.
Enter the postal code.
For the shipping address:

Please enter the correct information in the respective field.

Do you charge sales tax on all items?
Any applicable taxes will be calculated on your merchandise value and displayed on your final order confirmation.

What payment methods do you accept?
Currently, we accept Paypal, Visa, MasterCard, Discover, and American Express for all orders. This may vary depending on the country.

What can cause a delay in my order?
1. If the billing address you provided does not match the information on file with your bank (including address and telephone number), your order may be delayed.
2. We love sending gifts to others and to ourselves, just as much as we love receiving them. However, if you're shipping to an address different from your billing address, your order may be delayed.

What are cookies? Do I need to enable cookies in my browser?
A cookie is a small amount of data sent to your browser by a website and stored on your computer's hard drive. If your browser's settings allow it (most browsers are installed with cookies enabled), each website can send its cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie it has sent to your hard drive, not the cookies sent by other websites.
You need to enable cookies in your browser to fully utilize all shopping features.
For more information on how we use cookies, please refer to our privacy policy.

Are there any benefits to having an account with you?
You will have access to the following information:
Your account information
Your order history
Processing returns
Your wishlist
Your email subscriptions
Your coupons and gift certificates
Frequently Asked Questions: Order Status

What are your shipping and return policies?
Unlike many other websites that have specific rules and lots of fine print, we offer special deals for shipping orders on the website. We also offer free shipping on various events or holiday offers. Visit us daily so you don't miss out on any offers or special deals.